Sagar Bajaj
Asst. Manager - Control Tower | Regional Operations
- Role
- Asst Manager - Control Tower - Regional Ops at Blue Dart
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Asst Manager - Control Tower - Regional Ops
Sep 2023 — Present · Indore, IN
Coordinated with 250+ service centers to monitor FM/LM performance and ensure 100% service adherence.• Collaborated with Planning, Hub and ground ops teams for capacity forecasting and shift optimization.• Developed & published daily dashboards ASL%, Delivered%, SLA, Delay%, NPS, Pending Connections and Exceptions to enhancecontrol tower visibility and drive faster decisions.• Conducted root cause analysis on FM/LM failures, achieving an 8% reduction in delivery delays and a 3% improvement inpickups.• Automated MIS workflows using Excel & Power BI, reducing manual reporting efforts by 20% across regions.• Proposed and implemented continuous improvement initiatives focused on delay reduction, process compliance, and SLAalignment.• Maintained accurate operational records on daily, weekly, and monthly cycles.
Education
Sri Aurobindo Institute of Technology
Bachelors Degree, Mechanical Engineering
2013 — 2017
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