Sagar Amrutam

Global Product Quality Complaint @Sanofi

Hyderabad, IN

Managed the entire process of handling Product Technical Complaints (PTCs) and Field Alerts from receipt to closure, ensuring adherence to internal procedures and compliance with regulatory requirements.• Collaborated cross-functionally with Manufacturing, Customer Service, Medical Information, Pharmacovigilance, Regulatory Affairs, Commercial Operations, and Risk Management teams to resolve complaints efficiently.• Evaluated complaints for severity and risk, ensuring timely review, prioritization, and processing in alignment with regulatory standards.• Supported audits and regulatory inspections by providing comprehensive complaint data and ensuring compliance with inspection requirements.

Savitribai Phule Pune University

Bachelor of Pharmacy (B.Pharm.)