Sagai Nathan Philip

About Sagai Nathan Philip

As an experienced Operations Manager and management roles was of high interest to me. My accomplishments and experience are almost copycat of the qualifications and skills that are required by most organizations, particularly my duty as the Operations Manager at British Telecom India since 2015 My 3 years Operations Manager and overall 17 year experience has made me adept in team building, financial oversight and administrative duties, increasing skills like technical support, awesome customer service skill and generating revenue through cold and passive sales. My on-the-job expertise has given me a well-rounded managerial skill-set including problem-solving skills and acute analytic abilities. I am efficient at exceeding goals and meeting benchmarks in the delivery of great results. I have been fortunate enough to have: o Increased productivity by 20% while reducing waste and providing operation efficiencies o Crafted employee cross skill pool and created diverse teams to provide operational, process and service excellence o Provided FTE saving worth of £1M in 3 years of my tenure as an operations manager o Maximized efficiency and delivery time by process improvement ideas, workloads/Impact analysis, and roles apart from my vast personal abilities and experience. o Recruiting and training the right mindset and attitude I have a passion and know-how for managing and growing profitable operations and deepening efficiency, including an impressive professional certification like Prince2Agile practitioner, Master of Procoach, Six Sigma GB enclosed in my resume attests. I am highly enthusiastic about growth plans to branch into various fields and learn every day to perfection. Would you be open to discussing how I can be fruitful for your organization and if I join the organization please do get in touch through my email or phone number at your earliest convenience. Email- S••••••••@gmail.com Phone-+91••••••••93/ 87••••••62

Experience

1. Technical Delivery Operations Manager

   BT Group

   Jun 2019 — Present · Gurgaon, IN

Education

• National Institute of Management

  Master of Business Administration - MBA, Operation Management