Safiullah Saif

About Safiullah Saif

Hey there! I’m a Software Engineer at eGain in the Bay Area, where I work on building intelligent, scalable solutions that enhance customer engagement. I\'m passionate about solving real-world problems with clean, efficient code, and I continuously work on personal and open-source projects to expand my skills.Previously, I studied Software Engineering at San Jose State University, where I held roles such as Resident Advisor, Peer Mentor, and Learning Assistant. I’ve also earned certifications in UX Design (Google) and Machine Learning (Stanford), and published a blog with Associated Students. I’m enthusiastic about what I do and always looking to innovate, collaborate, and grow in the tech space.

Experience

1. Software Engineer

   eGain Corporation

   Jun 2025 — Present · Sunnyvale, CA, US

   Architected and maintained AWS infrastructure, authoring Lambda functions, integrating EC2 instances behind load balancers, managing S3 buckets, IAM roles, and setting up CloudWatch monitoring to achieve high availability and observability.Developed a Postman-based automation framework that programmatically exercises every UI object in the eGain Knowledge Hub console via API calls, slashing manual test time and boosting coverage.Integrated automated tests into CI pipeline, enabling rapid regression checks on each build and reducing QA effort by over 50%

Education

• San José State University

  Bachelor of Science - BS, Computer Software Engineering

• Daly College

  High School Diploma, Computer Science