Safi Alam

Director of Information Technology @1 Hotels

Toronto, ON, CA

Overlooking day-to-day business operations and closely work with corporate IT on new implementation and enhancement of systems securities, policies and guest technology. • Troubleshooting, and problem-solving, with a focus on IT securities and policies, networking, and application software, Infor HMS, Agilysys POS, Office365, Hyper-V, KACE MDM and ServiceDesk, Zendesk, LastPass, Druva Backup and recovery. • Managing, troubleshooting, and maintenance of IT equipment, Telephone system, servers, PC & laptops, printers, alongside Ruckus wireless infrastructure and network devices.• Led project for IG POS upgrade to 12ux on cloud over iPads to comply with companywide paperless initiative. • Preparing the Opex and Capex budgets, ensuring that spending do not exceeds limits without affecting standards.