Saffina Rahman

About Saffina Rahman

Train people well enough so they can leave. Treat them well enough so they don’t want to.” – Sir Richard Branson. Seeking real-world experience while completing 4 Years of experience in Logistics and Supply Chain Industry as Coordinator. Extroverted and dedicated public speaker looking to create engaging content for an innovative world. Hoping to gain leadership skills and experience and take on multiple projects with competing deadlines. A Learner for Life; A Storyteller and an Empathetic Listener. I\'d love to hear from you - feel free to write to me at s••••••••@gmail.com anytime!

Experience

1. Ar Collections Specialist

   UPS

   Apr 2024 — Present · Pune, IN

   Performed payment allocation, collection and activity reporting with 100% efficiency by following established protocols and procedures. • Forecasted and applied payments for more than accounts as per the remittance report. • Prioritized with timely follow up with the customers for concerning unidentified and unapplied payments via e-mail and phone calls. • Participated in monitoring of 45+ accounts details with identify and investigate over payments, delayed payments, and other irregularities. • Researched and applied payments for more than accounts as per the remittance report. • Clarified the payments from the consignee to the shippers via Bank transfer or cheque within 14 days from the delivery date. • Focused on processing 45+ refund cases to the customers for the purpose of over payment, double payment, credit note and NCI with 0 error. • Simplified Customer and shipper related queries through E-Mails and in-bound and out-bound calls. • Operated on Salesforce over CEC cases for UK Country with over 70 Cases per day. • Investigated on open credit note and ensure that those are closed with 99% accuracy. • Investigating the account for cancellation of Late Payment Fee queries. • Inspected open invoices/credit notes billed on the UK temporary accounts to apply payments and chasing letters to the customer. • Specified updates relating to details such as shipper and consignee address, EUR and GBP currencies, expected/actual amount in to the ECS. • Endorsed new team members and assisted the team of 15 FTE in a critical situation. • Managing the posting of accounts payments, reconciling the cash reconciliation report, reviewing, and discussing the 8GB and 9GB UPS accounts.

Education

• Utkal University

  Science

• Institute of Management & Information Technology, Cuttack

  Master of Business Administration - MBA

  2016 — 2018

• Loyola Institute Of Business Administration

  Executive Postgraduate Degree

  2021 — 2022