Fernando S.
Brazilian/American citizen, Sr. Manager, Customer Services Operations - DELL
- Role
- Sr Manager, Customer Services Operations - Latin America at Dell Technologies
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
About Fernando S.
General Marketing & Sales executive; Product Management, Program Management, Strategic Planning, Business Operations.Fluent in English, Spanish and Portuguese (native Brazilian). Dual citizen (Brazilian-American).Excellent Program/Project Management skills.Specialties: Product and services development and launch, business cases analysis, business development, program management, Marketing Plans, business operations.
Experience
Sr Manager, Customer Services Operations - Latin America
Apr 2013 — Present · Fort Myers, FL, US
Responsible for the entire operations of EMC Customer Services in 8 countries directly and over 12 indirectly. Daily activities include management of key performance indicators in order to assure highest levels of customer satisfaction. Recently deployed new FSM app that aims to increase field productivity by improving employees and spare parts logistics. Major activities are geared towards preventive maintenance provided by extensive usage of monitoring tools developed by EMC across the years. Happy to celebrate my 10th year anniversary working for EMC in Feb-2014.
Education
FAAP - Fundação Armando Alvares Penteado
Master of Business Administration (M.B.A.), Marketing
2003 — 2003
Stanford Continuing Studies
Stanford CSP Business 229: Leadership & Conflict Management, Leadership & Conflict Management
2016 — 2016
Stanford Continuing Studies
UNLEASHING CREATIVE INNOVATION AND BUILDING GREAT PRODUCTS, Product Development
2016 — 2016
Colégio Batista Brasileiro
High School, Regular/General High School/Secondary Diploma Program
1980 — 1992
Universidade Presbiteriana Mackenzie
Major, engineering
1994 — 1999
Skills
- Telecommunications
- Strategy
- Program Management
- Management
- Storage
- Business Planning
- Strategic Planning
- New Business Development
- Product Management
- Business Development
- Cross-Functional Team Leadership
- Latin America
- Product Development
- Product Marketing
- Channel Partners
- Mobile Devices
- Product Lifecycle Management
- Cloud Computing
- Pre-Sales
- Leadership
- Data Center
- Professional Services
- Enterprise Software
- Solution Selling
- People Management
- Forecasting
- Nas
- Project Management
- Outsourcing
- Vendor Management
- Process Improvement
- Business Alliances
- Saas
- Product Strategy
- Product Life Cycle Management
- Mobile
- Business Operations
- Tableau
- Sales
- Go-to-Market Strategy
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