Saffana Ahmed

Customer Service Representative @Peoples Bank

Edmonds, WA, US

Serve as a primary point of contact for customers via phone, email, and in-person interactions, providing accurate information and clear guidance.Assist customers with completing forms, verifying documentation, and navigating banking processes.Independently research and resolve customer issues by identifying concerns, determining procedural steps, and providing timely resolutions.Process confidential documents, incoming/outgoing mail, and account-related paperwork with accuracy and discretion.Utilize multiple computer applications for data entry, documentation, and account maintenance.Balance high-volume workloads while maintaining exceptional service quality and attention to detail.Use professional communication and de-escalation techniques to support customers in stressful situations.