Safa Saidane

Global After-sales Manager @Hermès

Ville de Paris, FR

Managing a 35+ person team across two organizational levels within the Supply Chain division, structured around two key areas: product expertise and store communication -Ensuring operational excellence in the handling of aftersales cases, with a strong focus on lead time performance, effective resolution, and an elevated customer experience throughout the product lifecycle-Driving organizational changes to strengthen aftersales structure and support Hermès’ standards of excellence and operational agility-Acting as the go-to contact between regions, business units, ateliers and repair centers, logistics and supply chain teams to guarantee visibility, responsiveness, and flow efficiency-Working on international project rollouts focused on reducing lead times, improving product repairability, enhancing customer service, and managing all aspects of aftersales operations

ESCE

Master 2 ESCE International Business School-Programme Grande École spécialisation Supply Chain Mngt

Université Blaise Pascal (Clermont-II) - Clermont-Ferrand

Licence Commerce et Echanges Internationaux specialisation Achat