Safa Saidane

Subject Matter Expert @DXC Technology

Watch over the quality and technological monitoring of treatment• Versatility and follow-up for any temporary or continuous assigned task.• Treat users with commitment, explaining the causes while providing effective solutions to the various incidents they encounter• Collaborate with team colleagues and be involved in resolving incidents and detecting and reporting certain anomalies that are not described in the documentation.• Updating and enriching our database by providing solutions to detected anomalies while proposing new simpler / more efficient manipulations in order to solve the problems encountered by customers.• Assist live L1 agents in incident resolution (Coaching)• Write and update the different technical / process sheets in the knowledge base• Train L1 agents: initially and during the activity• Intervene on the international scope to resolve tickets• Good knowledge of Microsoft Office and office products.