Saer N.

About Saer N.

I build secure voice AI systems that help small businesses capture every customer call — without sacrificing security or privacy.As a Senior Security Analyst at Con Edison, I\'ve spent 6+ years protecting critical infrastructure. Now I\'m bringing that same security-first mindset to voice automation.Most voice AI solutions are built by developers who\'ve never worked in cybersecurity. Mine are different.I help restaurants, real estate agents, HVAC companies, and medical practices-Capture 30-40 missed calls per week (that\'s $10K-15K/month in recovered revenue)-Answer 24/7 without hiring more staff-Stay compliant (HIPAA, PCI) from day oneBuilt with enterprise-grade security. Priced for small businesses. Deployed in 48 hours.IBM Gen AI Certified | CEH | CySA+| 6+ years defending critical infrastructure\"

Experience

1. Senior Security Analyst

   Con Edison

   Feb 2019 — Present · New York, NY, US

   As a Senior Security Analyst at Con Edison, I protect critical infrastructure by leading incident response, optimizing SIEM workflows, and integrating live threat intelligence into daily operations. My focus is on improving detection speed, reducing manual investigation time, and ensuring our security posture adapts to emerging threats.I have developed and deployed custom Splunk dashboards that give analysts faster and clearer visibility into alerts, which has streamlined investigations and improved triage efficiency. By leveraging SOAR automation, I have reduced the time to investigate phishing and email threats from hours to minutes, enabling the team to focus on higher-priority incidents.Beyond incident handling, I have strengthened defenses across endpoints and email systems by investigating DLP alerts with Microsoft 365 Defender and other enterprise-grade tools. I have also built work management dashboards to track, prioritize, and report on security events, giving leadership real-time visibility into operational health.I play a key role in policy development by creating and refining security procedures that align with compliance requirements and the evolving threat landscape. I also train new CSOC team members to ensure they are equipped with the skills, workflows, and best practices needed to perform in a high-demand security environment.

Education

• NPower

  Comptia CySA+; Comptia Linux +, NPower Symantec Cyber Career Connection

• NPower

  Comptia A+, NPower Tech Fundamentals Program

• SUNY Polytechnic Institute

  Bachelor's degree, Network and Computer Security