Saeef Ahmed
Product Support Specialist - Legal Tracker @Thomson Reuters
Signup · Get unlimited contacts
WORK HISTORY
Product Support Specialist - Legal Tracker @Thomson Reuters
London, GB
Providing ongoing product support and training to Legal Tracker users- Being part of a support team who are both legal and technical professionals dedicated to providing expert level product support to corporate legal departments and law firms - Provide support, primarily via phone and email, to product users (often involving complex issues and functionality)- Troubleshoot and test customer-reported product defects and issues- Track and manage support activities- Identify and escalate issues to appropriate internal personnel- Advise users on best-practices - Work cross-functionally with other Legal Tracker teams to ensure customer satisfaction- Ensure customer retention and satisfaction- Identify process opportunities, and develop and improve processes for trainings, support, and usage- Recommend and advocate for product enhancements based on product expertise and analysis/evaluation of customer needs
EDUCATION
University of Northampton
Bachelor of Laws - LLB , Law
Birkbeck, University of London
Master of Laws - LLM, Law
BPP University
Bachelor of Laws (LLB), Law
ABOUT SAEEF AHMED
I am a committed, reliable, multi-dexterous and resilient individual who can work as a team player within a group and work as an individual. I possess the drive, knowledge, and analytical precision that will not only help me, but also everyone around me to achieve their targets and aims in an efficient and swift way.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.