Sadiya Fathima
Customer Success || Delivery Consultant
- Role
- Consultant at IBM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sadiya Fathima
An enthusiastic experienced with highly motivated and SQL skills having Bachelor of Technology in Information Engineering. Eager to learn new technologies and methodologies. Always willing to innovate the new things which can improve the existing technology. Strong willingness to exhibit my proficiency in analytical tools, statistics and Computing Methodology in the professional environment. Ability to produce best result in pressure situation by using technical and managerial knowledge
Experience
Consultant
Nov 2023 — Present · Bengaluru, IN
Consulting on Apptio\'s cloud offerings and playing an integral part in the integration process primarily inSSO setup and Cloud Vendor Credentialing/Data Ingestion for customers.• Spearheaded internal projects like MCC to CDI Migrations, Insights Hunting. Worked under the guidanceof our client engagement managers and customer success team to create, modify, and update implementationtasks.• Configured different types of connectors (Apptio, Cloudability, SFTP and Service now) to pull in data fromcustomer environment.• Experience in working with API integrations and Testing. Working on configuration of SSO (SingleSign-On) for new cloud customers of Apptio.• Having good proficiency with Active Directory configuration on Azure to effectively assist customers.• Working with SSO/IAM tools such as Pingfederate, Security Assertion Markup Language (SAML).• Working with Splunk for searching and analyzing Single Sign-On logs.• Experience in Data Ingestion from various cloud providers (AWS, Azure, GCP) which enables customers tocut down their cloud infrastructure expenditure.• Using Terraform to make infrastructure changes and send to Apptio products. Having direct clientinteractions providing the required support and fixing issues effectively.• In-depth knowledge of current practices, methodologies, and trends in the Security domain.• Excellent ability to research and correspond with customers, responding to their questions and concerns withdetailed information.• Strong knowledge and understanding of information /cloud security practices and policies.
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