Sadik Patel
Team Leader | BPO Operations | Customer Experience & Process Excellence | People Management
- Role
- Team Leader at Xentricx Technologies Pvt.Ltd
- Location
- Solapur, MH, IN
- LinkedIn followers
- 500 followers
About Sadik Patel
I am a results-driven BPO Team Leader with hands-on experience in inbound customer support operations, team management, and performance improvement. I started my career as a Customer Support Executive and grew into leadership roles through consistent performance, quality delivery, and people management skills.Currently, I manage day-to-day operations, monitor KPIs such as productivity, quality, adherence, and customer satisfaction, and support agents through coaching, feedback, and real-time assistance. I have strong exposure to QA handling, escalations, RCA preparation, and process adherence, ensuring both business goals and customer experience are met.I believe in leading by example, building motivated teams, and driving continuous improvement. I am always eager to learn, take ownership, and contribute to organizational growth.Key Skills: • Team Leadership & People Management• Inbound BPO Operations• Customer Experience (CX)• Quality & Performance Management• Coaching & Feedback• Escalation Handling• RCA & Action PlansI am open to opportunities where I can further grow as a leader and add value to operations and customer experience.
Experience
Team Leader
May 2025 — Present · Solapur, IN
Leading client demos, product walkthroughs, and strategic support for retention- Collaborating with product teams to implement customer feedback for feature enhancement. Achievements- Closed multiple deals in the first quarter and helped develop the product’s sales playbook.
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