Sadiel O.

About Sadiel O.

As a seasoned Customer Success Engineer, I specialize in enabling customers to achieve…

Experience

1. Senior Customer Success Engineer

   solo.io

   Dec 2023 — Present · Dallas, TX, US

   Guide enterprise customers through complex implementations of Solo.io products, including Gloo Mesh, Gloo Gateway, KAgent, and AgentGateway- Spearhead debugging sessions for critical production issues. Perform multi-layered analysis across the stack—from cloud provider infrastructure (AWS NLBs) to the service mesh data plane (Envoy proxy logs)—to isolate root causes and restore service- Partner closely with Product Management, Engineering, and Customer Success Managers (CSMs) to create a tight feedback loop. I translate direct customer feedback and advanced troubleshooting insights into detailed bug reports and prioritized feature requests, ensuring the product roadmap directly aligns with enterprise needs.

Education

• School for Biological Sciences

  Bachelor's Degree, Biochemistry

  2000 — 2005

• John Hopkins University, Bloomberg School of Public Health

  Data Science Specialization

  2014 — 2014

• Universitat de Barcelona

  Fellowship, Computational Chemistry

  2010 — 2011

• The University of Texas at San Antonio

  Biotechnology

  2014 — 2014

• College of Mathematics, Physics and Computational Studies, Central University of Las Villas

  Master of Arts (M.A.), Statistics

  2006 — 2009

• Rackspace Open Cloud Academy

  Linux System Administrator, Linux System Administration

  2015 — 2016

Skills

• R Programming Language
• Cluster Analysis
• Science
• Microsoft Office
• Research
• Linux Cli
• Molecular Biology
• Cell Biology
• Factor Analysis
• Apache
• Networking
• Centos
• Immunology
• Customer Service
• Mysql
• Biochemistry
• Dna
• Bash
• Cell
• Microbiology
• Chemoinformatics
• Leadership
• Red Hat Linux
• Laboratory
• Cell Culture
• Statistical Modeling
• Correlation Analysis
• Linear Regression
• Databases
• Linux
• Technical Writing