Sam Rezaei
Systems Analyst @FortisBC
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WORK HISTORY
Systems Analyst @FortisBC
EDUCATION
CEGEP - John Abbott College
AEC
University of Isfahan
Bachelor’s Degree
SKILLS
ABOUT SAM REZAEI
HIGHLIGHTS OF QUALIFICATIONS • An experienced Technical Analyst 2 with experience in large organizations for 20 years in different positions • Experienced in configuration and maintenance of Networking, Storage, Infrastructure Servers, applications, and operating systems. • Bachelor’s degree in computer engineering• A team player who can collaborate with users and colleagues to find effective solutions. TECHNICAL SKILLS• Skilled in Active Directory administration, including creating user accounts, configuring permissions, and managing security groups to maintain efficient and secure access for users.• Proficient in managing and troubleshooting Genesys Interaction Desktop (CIC) in FortisBC Willingdon Park Call center environment, addressing user issues, performing troubleshooting, and collaborating with application support specialist for server-side resolution. • Experienced in software deployment and configuration for desktop and laptop environment, handling OS updates, application installations, and user-specific setups.• Working Knowledge of Microsoft Azure and Office 365• Installation, configuration, administration and troubleshooting Windows desktops and servers: Windows 7, 10, 11, 2008 R2, 2012 R2, 2016• Configuration and troubleshooting Windows Server features and services and Microsoft Exchange• Knowledge of Layer 3 Switching and Routing
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