Sadeesh Kumar Thambusamy

About Sadeesh Kumar Thambusamy

Results-driven Service Delivery Head with 20+ years of experience leading large-scale field operations and service delivery teams across multiple locations. Proven expertise in driving SLA adherence, operational efficiency, and customer satisfaction in fast-paced environments.Strong background in end-to-end service delivery, including workforce planning, vendor management, process optimization, quality assurance, and performance management. Adept at translating business goals into executable field strategies.Known for building high-performing teams, improving turnaround times, reducing operational costs, and delivering consistent service excellence. Passionate about data-driven decision-making and continuous improvement.

Experience

1. Head Service Delivery

   Wipro

   Jan 2022 — Present · IN

   Head Service Delivery - Maintenance Services and Field OperationsLed end-to-end Service Delivery operations PAN IndiaHandling multi brand OEMs and large projectsDesigned and executed field operations strategy aligned with business goalsResponsible for managing vendors, partners, and third-party service providersCollaborated with Sales, Product, Supply Chain, and Customer Support teams

Education

• Directorate of Technical Education - SAPT

  DIPLOMA, ELECTRONICS & COMMUNICATION ENGINEERING

  1997 — 2000

Skills

• Leadership
• Management
• IT Operations
• Operating Systems
• Recruiting
• Team Management
• Resource Management
• Sla
• Active Directory
• Sourcing
• Service Delivery
• Service Management
• Remote Infrastructure Management
• Vendor Management
• Vmware
• Storage
• Incident Management
• Troubleshooting
• IT Service Management
• Servers
• Itil
• Data Center
• Solution Architecture