Saddam Shaikh
IT Support Manager II at Amazon | Technical Operations Leadership | Team Development & Mentorship | Service Excellence
- Role
- IT Support Manager Ii at Amazon
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Saddam Shaikh
Experienced IT Support Manager with 9+ years of expertise in leading technical operations and driving excellence in IT service delivery at Amazon. Passionate about building high-performing teams through mentorship, quality enforcement, and creating inclusive work environments.Key Focus Areas:• Leading IT support operations with emphasis on quality and compliance• Developing and scaling technical teams across the India region• Mentoring team members in advanced troubleshooting methodologies• Contributing to Amazon\'s hiring initiatives as an Interviewer• Fostering psychological safety and inclusive team dynamicsI believe in leadership that empowers others and drives innovation through collaboration. My approach combines technical expertise with a people-first mindset, ensuring both operational excellence and team growth.Committed to: Promoting diversity and inclusion in tech Building resilient IT service frameworks Developing future tech leaders Driving continuous improvement initiativesAlways open to connecting with fellow tech leaders and professionals passionate about IT service excellence and team development.
Experience
IT Support Manager Ii
Jul 2025 — Present
Education
AISSMS Institute of Information Technology
Bachelor of Engineering (BEng), Electronics Engineering
2013 — 2018
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