Saddam H Molla
Agm - Npd & Customer Development @Calcutta Springs Ltd
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WORK HISTORY
Agm - Npd & Customer Development @Calcutta Springs Ltd
Formulate and execute strategies to enter new international markets.Leveraging international standards such as BSI, MPA, and AS3996.Position the company as a \"Technical Solution Provider\" using NPD expertise to solve complex casting challenges.Analyze international competitors to ensure product development and pricing remain competitive.Customer Lifecycle & Relationship Management - Act as the primary technical and commercial point of contact for Tier-1 domestic and clients.Lead high-level meetings with customer engineering teams to provide mould-to-metal insights.Oversee the techno-commercial feasibility of new inquiries to ensure profitable, high-quality production.NPD & Sourcing Integration - Direct New Product Development team for on-time trial completion using first-time-right principles.Represent the \'Voice of the Customer\' inside the foundry to ensure production alignment.Compliance, Audits and Revenue Growth - Lead organization through international process audits (ISO 9001, 14001, IATF 16949).Set and achieve annual sales targets, focusing on high-margin export products.Manage commercial aspects of new contracts, including pricing, payment terms,Engaged with customers to better understand needs and deliver excellent service.Resolved customer queries and and problems using effective communication and providing step-by-step solutions.Handled customer concerns and escalated major issues to supervisor.Maximized customer engagement and satisfaction by delivering excellent customer service
EDUCATION
Ramkrishna Mission Shilpamandira
Auto Cad , Diploma
ABOUT SADDAM H MOLLA
Accomplished NPD & Pattern Shop Head with 12+ years of robust experience in high-precision Foundry Operations, specializing in Iron and Aluminum casting. A technical leader with a proven track record of driving operational excellence by optimizing Casting Yield % and significantly reducing Internal Rejection % through advanced methods and process engineering.Expert in managing the entire New Product Development (NPD) lifecycle, from initial drawing to On-Time Trial Completion, ensuring a \"first-time-right\" approach that minimizes Cost per Casting. Highly skilled in stabilizing Process Stability Indexes and leading cross-functional teams to meet demanding production KPIs in high-growth industrial environments.
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