Sadbera Rai
Program Manager @Google
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WORK HISTORY
Program Manager @Google
Mountain View, US
Google Inc, Mountain View, CA (Jun. 2010 - Feb. 2012)Lead Localization Application Specialist and Data Evaluator (Norwegian & Croatian)Worked full time at Google HQ in a multi lingual environment on Norwegian & Croatian Google MapsApplication Localization projects as a Leapforce consultant. Key accomplishments:• Was recognized as a key contributer and promoted to a team-led position by the managementwithin 3 months. Key point of contact for defining the processes, finding the solutions, andidentifying & escalating the problems to the engineering team.• Oversaw the mapping production progress for 15 countries and a team of 30+ Data Specialists.Guided the team in analyzing the data, creating reports and using test tools.• Closely worked with the Software Development team in formating the data and merging it withthe other sources and writing process documentation. • Responsible for the Quality Assurance (QA) of the launch data and testing for Norwegian andCroatian Google Maps Application with exceptional quality and accuracy.• Analyzed, evaluated and modified the Google Maps data using testing tools in order to make itpresentable to the end users in Norway and Croatia.• Interpreted customer feedback, monitored satisfaction and helped drive programs to improveNorwegian Global team performance.• Regularly communicated with the global engineers, formulating Quality Control (QC)processes and providing constructive feedback on tools and processes.
EDUCATION
University of Sogn og Fjordane, Sogndal,
Bachelor of Business Administration
SKILLS
ABOUT SADBERA RAI
Localization and support professional, experienced in working in fast-paced environment demandingstrong organizational and interpersonal skills. Highly responsive, trustworthy, ethical and committed tosuperior customer service. Detailed-oriented and resourceful in completing projects; able to multitaskeffectively. Key strengths are:* Application Localization expert: Native fluency in Norwegian and Croatian with excellent Englishlanguage skills* Expert in \'Google Maps\' Custom Mapping Application Tools* Proficient with Mac Products and various applications* Excellent interpersonal skills * Exemplary Customer Service* Energetic & results-oriented * Organizational skills* Communication skills * Excellent data administration and analysis skills
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