Abhishek Bhattacharya
Assistant Manager @IBM ❖ ITIL® Certified ❖ IT Infrastructure Management ❖ ServiceNow Administration ❖ Incident Management ❖ Vendor Management ❖ Customer Service ❖ Quality Assurance
- Role
- Assistant Manager at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhishek Bhattacharya
With over 8 years of experience in IT Service Management (ITSM), Service Delivery, and…
Experience
Assistant Manager
Jan 2025 — Present · Bengaluru, IN
Lead and manage a team of HR Contact Center representatives, driving accountability, performance, and collaboration.Provide coaching, mentoring, and ongoing feedback to build skills, improve service quality, and strengthen employee capabilities.Conduct regular performance reviews, set development plans, and support career growth for team members.Oversee workforce planning, shift scheduling, and attendance adherence to ensure 24/5 coverage and operational stability.Implement engagement, recognition, and motivation programs to foster a positive workplace culture and reduce attrition.Monitor service delivery to ensure timely resolution of HR queries across payroll, benefits, onboarding, policies, and employee support.Drive compliance with SLAs, KPIs, and quality standards, addressing bottlenecks through proactive management.Collaborate with HR leadership and cross-functional teams to align operations with organizational objectives.Partner with Training, Quality, and Compliance teams to develop SOPs, knowledge base resources, and tailored learning programs.Conduct root cause analysis of recurring issues and champion process improvements to enhance employee experience.Support governance and client review meetings by presenting performance trends, risks, and strategic initiatives.Ensure adherence to IBM policies, data privacy standards, and regulatory compliance across all HR operations.Guide teams through change management initiatives, ensuring smooth adoption of new systems, processes, and technologies.Key Skills: People Leadership | Team Management | HR Service Delivery | Workforce Planning | SLA & KPI Monitoring | Employee Engagement | Performance Coaching | Process Improvement | Compliance & Governance
Education
Pailan College Of Management and Technology
Bachelor's degree, Electrical, Electronics and Communications Engineering
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