Sadaf Z.
Sales and Customer Service @Intact
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WORK HISTORY
Sales and Customer Service @Intact
CA
Serve as a trusted advisor for Belairdirect clients, managing auto and home insurance inquiries. • Provide personalized quotes and policy explanations, ensuring each customer understands their coverage in line with Belairdirect’s mission: “to simplify insurance and make your life easier with smart and efficient digital tools”. • Actively convert inbound inquiries into policies through needs-based recommendations, supporting Belairdirect’s aim to deliver a personalized experience and protect what clients care about. • Collaborate with underwriting, claims, and digital teams to support seamless customer experience across all touchpoints. • Embody Intact’s core values—integrity, respect, customer-driven focus, excellence, and generosity—in every client interaction
EDUCATION
Jyoti Nivas College Autonomous, Bangalore
Bachelor of Commerce - BCom
ABOUT SADAF Z.
As a Sales & Customer Support Associate at Intact, I help Canadians simplify insurance with clarity, confidence, and care. Driven by Belairdirect’s mission—to streamline insurance through smart tools—and supported by Intact’s purpose to help people prosper and be resilient, I guide clients through quotes, renewals, and claims with empathy and expertise. Whether it’s explaining coverage, resolving issues, or offering tailored recommendations, I prioritize customer needs and strive to deliver a seamless and trustworthy experience—because insurance should be simple, human, and reliable.
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