Sacramento Mercado
General Manager @Phil Smith Acura
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WORK HISTORY
General Manager @Phil Smith Acura
Pompano Beach, FL, US
Leading dealership operations with a focus on disciplined execution, pre-owned performance, process alignment, and sustainable profitability.Responsible for overall store performance across Sales, Fixed Operations, Finance, and Customer Experience, with an emphasis on inventory strategy, KPI accountability, and team development.Committed to building strong culture, transparent leadership, and consistent results aligned with Phil Smith Automotive Group standards.
ABOUT SACRAMENTO MERCADO
As a multi-store Pre-Owned and Operations Executive, I bring a proven track record of lifting performance across large automotive retail networks. I’ve operated at the GM level—overseeing multiple franchise locations—and previously served as Used Vehicle Market Director for the Midwest and Northeast, leading more than 2,400 used sales per month and managing over $100M in inventory value.My operational focus is built on scalable systems, disciplined execution, and data-driven decision-making. During my tenure, I improved market-wide turn from sub-7x to 10.6x–11.4x, reduced recon cycle times from 8+ days to under 5, and implemented standardized appraisal processes that increased vehicle acquisition by 22% year-over-year while improving front-end PVR across both domestic (+13%) and import (+17%) rooftops.I’ve led teams of high-performing Used Car Managers—many consistently delivering 62+ units per month—through clear expectations, accountability frameworks, and consistent leadership. My strength lies in building repeatable operational processes that can scale across regions and create predictable profitability.Core Competencies:• Multi-Store Pre-Owned Operations• Turn & Inventory Optimization• Daily Pricing Cadence & vAuto Strategy• Acquisition & Appraisal Discipline• Recon Workflow & Speed-to-Frontline• PVR Growth (Front + Back)• Market Analysis & Forecasting• Leadership Development & Accountability• Operational Standardization Across Rooftops• Performance Turnarounds & Strategic ExecutionI’m passionate about building pre-owned operations that drive high-volume sales, strong profitability, and operational consistency across multiple rooftops—whether in a market, region, or corporate-level role.
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