Sachitha Bhat
- Role
- Business Insights Analyst at Republic Services
- Location
- Glendale, AZ, US
- LinkedIn followers
- 500 followers
About Sachitha Bhat
I am an Analytics Engineer at Republic Services, a leading provider of environmental…
Experience
Business Insights Analyst
Aug 2022 — Present
Reporting: Produced 12+ monthly PowerPoint reports leveraging data gathered from Power BI, documenting call center performance by area and field group to guide senior management in strategic decision-making processes. • Presentation: Deliver > 5 insights on the impact of call center agent tenure on performance by designing data visualizations and dashboards for stakeholders and non-technical audiences utilizing Excel or Power BI. • Analytics: Perform 3+ descriptive statistical analyses through R Studio according to the geographic, line of business, and client type filters to gain a holistic understanding of a key performance metric measuring customer satisfaction. • Critical Thinking: Conducted elicitation sessions with senior management to structure ambiguous problems, determine approach, and lead > 6 analyses by applying machine learning models such as regression on R Studio and Excel. • Task Management: Executed ad hoc analysis to present insights and communicate recommendations contributing to the development and implementation of new financial and service-related strategies.
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