Sachin Shelar

About Sachin Shelar

Senior Service Delivery & Program Manager with 19+ years of experience in IT Operations, Managed Services, and Transformation Programs across BFSI, Telecom, and FMCG industries. Proven track record in service delivery excellence, governance, and revenue growth (8–13% YoY). Skilled in leading teams of up to 97 engineers, managing multiple accounts (INR.30CR+), and ensuring 95%+ SLA adherence. PRINCE2 Practitioner & ITIL certified, with expertise in customer success, project management, vendor governance, digital/cloud adoption, and risk & compliance. Currently upskilling in AWS and Azure Cloud platforms to strengthen program and transformation delivery expertise.

Experience

1. Project Management Specialist

   Softcell Technologies Global Pvt. Ltd.

   Jan 2023 — Present

   ITSM Implementations: Directed deployment of ManageEngine SDP, AD360, and ADSSP across large BFSI accounts, improving SLA tracking, ticket automation, and compliance for users. Security Solutions Rollouts: Managed end-to-end implementation of Forcepoint DLP, Trend Micro Web Proxy, and Zscaler Proxy, strengthening cybersecurity posture and ensuring RBI/Infosec compliance. Established RAID governance, weekly steering reviews, and stakeholder dashboards, reducing project risks by 20%. Coordinated with Resource Management Team (RMT) for staffing and budgeting, ensuring all projects delivered within agreed scope, timeline, and cost. Produced governance documentation: kick-off decks, dashboards, risk highlight reports, and post-implementation reviews — enhancing client trust and audit readiness.

Education

• MAHARASHTRA STATE BOARD OF HIGHER SECONDARY EDUCATION, PUNE

  HIGHER SECONDARY JUNIOR COLLEGE, COMMERCE

• DVM Junior College of Commerce

  H.S.C (XII)

• Sikkim Manipal Institute of Technology - SMU

  Bachelor of Science - BS, Information Technology

• Sikkim Manipal Institute of Technology - SMU

  Bachelor of Science (BS), Information Technology

  2009 — 2014

• St. xavier's High School

  S.S.C (X)

• ST XAVIER HIGH SCHOOL, MUMBAI

  MAHARASHTRA STATE BOARD OF SENIOR SECONDARY EDUCATION, PUNE, Senior Secondary Education

  1985 — 1998

Skills

• Hp Service Manager
• Bmc Remedy
• Service-Level Agreements (Sla)
• IT Operations
• Help Desk Support
• Blackberry Enterprise Server
• IT Service Management
• Training Needs Analysis
• Performance Measurement
• Windows Xp
• Lotus Notes
• Project Coordination
• Troubleshooting
• Service Management
• Operations Process Improvement
• Service Desk
• IT Management
• Itil
• Windows 7
• Operating Systems
• Microsoft Office
• Citrix
• Stakeholder Mapping
• Service Delivery
• Technical Support
• Ms Office Suite
• Vendor Management
• Global Client Management
• IT Procurement
• Sla
• Team Management
• Networking
• Microsoft Exchange
• Active Directory
• Service Delivery Management
• Incident Management