Sachin George
Customer Service Advisor (Chat & Voice) and Tech Enthusiast
- Role
- Customer Service Advisor at Tech Mahindra
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Sachin George
Currently working as a Customer Service Advisor (Blended) at TechMahindra for a major Australian telecom company’s Postpaid customers. Even though I work for back office profiles, I continue to hold an interest in consumer tech products. Previously worked as a Writer with TechRadar India. I wrote about smartphones, laptops, headphones and how-to guides. A mixed career working with back-office operations roles at Accenture, before a short stint with Gadgets Now.
Experience
Customer Service Advisor
Apr 2023 — Present · Pune, IN
Working as Customer Service Advisor (Blended) for major Australian telecom company for their Postpaid customers.Part of the Retentions Chat assisting in minimising churn and identifying opportunities of cross-selling as well.Was previously managing Prepaid customers for the same client via inbound calling channel. Handle any service grievances, assist with making payments and completing recharges, updating account details and taking requests for investigation of failed or fraudulent payments.
Education
University of Mumbai
Bachelor of Commerce (B.Com.)
2009 — 2012
K J Somaiya Institute of Management
Post Graduate Diploma in Mass Communication & Journalism
2015 — 2016
Abu Dhabi Indian School, Abu Dhabi
High School
2007 — 2009
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