Sachin Mishra

About Sachin Mishra

Executive SummaryDynamic business technology leader with 22+ years of cross-functional global experience driving IT strategy, operations, and transformation across BFSI, Healthcare, Manufacturing, and Transportation-tech domains. Proven track record of leading high-performing teams (150+ associates), managing multi-million-dollar programs, and building scalable IT service delivery models aligned with business growth.Expert in ITSM / ITOM, Service Design & Transformation, ITIL-based governance, supplier & contract management, asset/configuration accuracy, and global operations delivery. Known for developing best-in-class practices, enabling operational excellence, improving client satisfaction, and driving measurable business impact.A highly energetic, detail-oriented executive with strong follow-up skills and a sense of positive urgency. Thorough understanding of operational and financial aspects of running a profitable business.Recognized as a strategic partner to business leaders with core strengths in:• Portfolio & Program Leadership• Global IT Operations & Service Transformation• Financial Management (AR, Billing Accuracy, Cost Optimization)• People Development & Leadership Coaching• Multi-supplier Governance & Strategic Partnerships• Value Chain Design, Built and Optimization• Business Process Standardization & Automation

Experience

1. Global Service Design and Transformation Program

   Micro Focus

   Dec 2021 — Present · IN

Education

• EXIN

  Agile scrum master, Agile methods of operation

  2019

• SMAX servicenow Jira SD

  Service management tooling

• Power BI Tableau

  KPI Reporting Analytics

• Axelos

  ITIL4 Managing Professional Transition, Digital IT Service Management

• Microfocus internal

  SOX application , SOX

• DXC internal

  Cobit, IT Governance

• DXC internal

  Digital workplace , End to end digital workplace design develop manage

• DXC internal

  ISO 20000, ISO 9000, ITSM & Quality standards

• OGC London

  ITIL v3 Expert, IT Service Management

  2011 — 2011

Skills

• Transition Management
• IT Service Management
• Service Management
• Service Desk
• IT Service Delivery
• Bmc Remedy
• Sla
• Itil
• IT Strategy
• Cmdb
• Incident Management
• Service Improvement
• IT Outsourcing
• Service-Level Agreements (Sla)
• IT Operations
• IT Operations Management
• Team Management
• Release Management
• Iso 20000
• Service Delivery
• Problem Management
• Pmp
• Itil V3 Foundations Certified