Sachin Lal M S
Technical Support Professional @ IBM ISL | IBM MQ | IBM Event Stream | OpenShift | Linux | AZ400 | AZ104
- Role
- Technical Support Professional at IBM
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Sachin Lal M S
Technical Support Professional | Middleware & Platform Technologies I am a…
Experience
Technical Support Professional
Sep 2025 — Present · Kochi, IN
Provide Level 2 technical support for IBM Middleware products, resolving complex client issues affecting critical business operations.Lead end-to-end problem resolution by analyzing diagnostic data, troubleshooting client IT environments, recreating issues, and identifying effective fixes or workarounds.Act as a trusted technical advisor, ensuring clients achieve maximum value from IBM solutions while minimizing downtime and business disruption.Collaborate directly with clients through clear and professional communication to resolve billing, account, and technical issues efficiently.Partner with Development, Services, and Field teams to ensure timely delivery of resolutions and contribute to ongoing improvements in product quality, serviceability, and usability.Create and maintain knowledge base articles, documentation, and self-service resources to enhance client self-sufficiency and team efficiency.Gather and share client feedback and insights with product teams to drive continuous improvement of IBM Middleware offerings.Demonstrate leadership by driving internal process enhancements, tool optimization, and technical enablement initiatives to elevate the overall client experience.
Education
GHSS Chavassery
Higher Secondary
2016 — 2018
Iritty High School
SSLC
Mary Matha Arts & Science College, P.O. Vemom, Mananthavady, Wayanad
Bachelor of Science - BS
2018 — 2021
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