Sachin Karwa

About Sachin Karwa

The P in PM is as much about \'People Management\' as it is about \'Project Management.\'\" – Cornelius Fichtner.This principle has shaped my 23+ years as an accomplished IT Delivery and Transformation Leader, where success goes beyond processes to focus on people—the core of every project. I believe in empowering teams, fostering collaboration, and ensuring everyone is equipped to succeed together, whether delivering projects or navigating complex programs.My professional journey spans diverse, high-stakes initiatives across Banking, Telecom and communication organizations, from optimizing resources to implementing Digital solutions. I have led impactful programs that blend strategic planning and technical expertise, driving measurable gains in efficiency, customer satisfaction, and revenue growth.Leading Agile transformations or traditional SDLC projects, my goal remains clear—deliver business value. I harness team strengths, align stakeholders, and ensure on-time delivery, thriving in environments where challenges are complex and stakes are high.From India, South East Asia, Australia and the U.S, my journey has taught me the value of adaptability and client-centricity across diverse global landscapes.With experience managing multi-million-dollar programs and cross-functional teams, I’ve developed a knack for balancing strategy and execution.Over the last 5 years, • I led the transition and service delivery of 350+ applications, achieving 100% SLA/KPI performance for 18+ months and 15% incident reduction, generating $125K+ annual savings.• Oversaw a $6M/year account with 80+ associates across multiple geographies and drove organic growth within the account.• Delivered operational efficiency improvements of 15% and revenue growth of 10% YoY in complex AMS and transformation programs.• Ensured client satisfaction at CxO and senior stakeholder levels while managing escalations and new business within the account.If you\'re looking for a results-driven leader who understands both the people and technical sides of program & delivery management, Lets Connect : s••••••••@gmail.com 🤝

Experience

1. Senior Service Delivery Manager

   Wipro

   Nov 2019 — Present · Pune, IN

   Delivered revenue growth of ~10% YoY through organic growth and new business initiatives. Managed a $6M/year Application Managed Services (AMS) account for Suncorp with full P&L ownership. Transitioned 350+ applications for Suncorp within 3 months Achieved 100% SLA/KPI performance for the last 18+ months. Improved operational efficiency by 15% and reduced incident tickets through automation and process improvements ($125K annual savings). Managed global teams of 60–80 associates across onsite–offshore model. Consistently exceeded financial targets via efficiency improvements, cost optimization, and operational excellence. Received Wipro “Inspiring Performance” Award and multiple client accolades for delivery excellence.Clients & Role Summary: Suncorp Bank (Australia) – Senior Service Delivery Manager: Led ADM services, managing transition, application support & delivery operations, SLA/KPI adherence, financial targets, and high client satisfaction. UBS, Credit Suisse (Switzerland) – QA Transformation Director: Led QA transformation, provided consulting, and enabled automation/process improvements across lines of business.

Education

• Brijlal Biyani Science College Amravati

  HSC, Science

  1993 — 1995

• COEP Technological University

  BE, Production

  1995 — 1999