Sachin Gupta
Sr. Technical Support Engineering Manager at Microsoft
- Role
- Sr Technical Support Engineering Manager at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sachin Gupta
PROFESSIONAL PROFILE A business & technology driven professional with diverse/ cross-cultural experience in Project Management, Delivery, Implementation and IT Infrastructure Management in the IT industryA project planner with expertise in planning, executing and spearheading IT infrastructure and support projectsMotivated achiever who guides the organization in applying innovative technological solutions to business settings, provides added value, and creates project deliverables in a timely manner.AREAS OF EXPERTISE• Analysis, design, implementation and management of enterprise-wide IT infrastructures and distinguished abilities in end-to-end process management, designing IT solutions, supporting & developing technical Staff/team to achieve performance objectives• Experienced in handling IT Infrastructure Projects• Demonstrated excellence in motivating and managing high performance global teams• Managing Delivery & Operations for large organizations• Involved and implemented Service Improvement Plans (SIP), Managing SLA/OLA and CSAT (Customer Satisfaction)
Experience
Sr Technical Support Engineering Manager
Oct 2022 — Present · Hyderabad, IN
Education
Dalmia Vidya Mandir
10th, 10th
1990 — 2000
C.V.Raman College of Engineering
Bachelor of Engineering, Information Technology
2002 — 2006
Indian Institute of Technology, Palakkad
Postgraduate Certificate, Cyber Security
Rourkela Municipal College
12th, PCB
2000 — 2002
Indian Institute of Management, Indore
Certificate Program in Project Management, Project Management
Skills
- Dbms
- Windows Vista
- Windows 7
- Sharepoint
- Html
- Microsoft Windows 98
- C
- Photoshop
- Servers
- Itil
- Iis
- IT Service Management
- Aix
- Windows
- Microsoft Exchange
- Ms Project
- Citrix Certified Administrator
- Java
- Active Directory
- Xp
- Windows Server
- Windows Azure
- Citrix
- Microsoft Sql Server
- Microsoft Certified Professional
- Operating Systems
- Exchange 2010/2007/2003
- Service Delivery
- C++
- Technical Support
- Dns
- Integration
- Microsoft Technologies
- Mcts Certified
- Virtualization
- Requirements Analysis
- Cloud Computing
- Microsoft Office Sharepoint Server
- Microsoft Azure
- Microsoft Office
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