Sachin Chawla

About Sachin Chawla

I am a results-driven Customer Success professional with extensive experience across multiple verticals, including SaaS, Telecom, Financial Services, and Enterprise Technology. Throughout my career, I have helped global organizations drive revenue growth, enhance customer retention, and build lasting partnerships by delivering tailored solutions and innovative strategies.With a strong background in Customer Success, Account Management, and Solution Consulting, I thrive in dynamic, fast-paced environments. My expertise spans: Customer Success Life Cycle & Retention Strategies Data-Driven Decision Making & Business Insights Cross-Functional Team Collaboration Enterprise Account Growth & Strategic Planning Project Execution & Agile Methodologies

Experience

1. Senior Manager, Customer Success

   Sauce Labs

   Aug 2025 — Present · New York, NY, US

Education

• Pune University

  Bachelor's degree, Electrical and Electronics Engineering

• Savitribai Phule Pune University

  Bachelor of Science in Electronics and Communication

  1993 — 1997

Skills

• Wireless Technologies
• Requirements Analysis
• Cross-Functional Coordination
• Project Planning
• Team Leadership
• Relationship Management
• Quality Assurance
• Global Client Management
• Unix
• Voice Over Ip (Voip)
• Operations Management
• Management
• Product Management
• Performance Improvement
• Measurement & Improvements
• Cockpit
• Process Improvement
• Leadership
• Internet Protocol Suite (Tcp/Ip)
• Salesforce.com
• Business Analysis
• Cloud Applications
• Telecommunications
• Tcp/Ip
• Project Management
• Risk Management
• Crm
• Integration
• Mobile Devices
• Root Cause Analysis
• Wireless
• Testing
• Customer Relationship Management (Crm)
• Voip
• Networking
• Value Realization