Sachin Advani

About Sachin Advani

As a client servicing professional and an avid photographer, I embrace a mindset of…

Experience

1. Deputy Manager

   Ingram Micro

   Dec 2021 — Present · Mumbai, IN

   Serve as the technology expert for our proprietary platform, Xvantage™ (formerly Cloudblue Cloud Marketplace – CMP).• Played a key role in migrating the entire partner base from CMP to the Xvantage™platform between Q4 2023 and Q1 2024.• Implemented automated discounting functionality on CMP, significantly reducing TAT for invoicing and eliminating pricing errors.• Onboarded new partners, enhanced platform adoption through regular training sessions, assisted partners with issues, and maintained a positive, customer-centric attitude.• Led the shortlisting, initiation of discussions, agreement signing, and onboarding of new vendors for cloud products.• Extracted daily sales figures from marketplace reports to provide an overview of business performance.

Education

• ICFAI University (Tripura)

  Master of Business Administration (MBA), Finance

  2008 — 2011

• Thakur Degree College

  Bachelor of Commerce (B.Com.)

  1997 — 2000

• DBC School Chembur

  Primary & Secondary Schooling

  1985 — 1992

• Childrens Academy Malad

  Higher Secondary Schooling

  1992 — 1994

Skills

• Customer Service
• Client Relations
• People Management
• Strategic Planning
• Customer Experience
• Sales Management
• Customer Relationship Management (Crm)
• Soft Skills
• Team Leadership
• Customer Satisfaction
• Call Center
• Performance Management
• Crm
• Bpo
• Mis
• Employee Engagement
• Project Management
• Team Management
• Process Improvement
• Outsourcing
• Service Delivery
• Business Development
• Call Centers
• Vendor Management
• Leadership
• Operations Management
• Team Building
• Management