Sachin Srivastava

About Sachin Srivastava

Solutions Architect/ Engineer (Architecture, Design, Implementation, Operations) specializing in Unified Communications and Video, SRE, Operations, System Engineering, security, Networking, Contact center, Security, Chat BOTs, AI/ ML Based products. Key contributor to flagship products like Zoom phone, Zoom Revenue Accelerator, Zoom Customer managed key ( AWS, OCI etc.), Cisco WebEx, Cisco Unified Communications Manager, Video Conferencing. Delivering happiness to customers everyday brings me satisfaction. My reward is trust and confidence of customers. My passion is solutioning and creating. I have 5 different patents pending in differs stages and coming up with new solutions for my customers makes my day. SRE/Operations/Sr Support Engineer/Architect/ Software development: Python, Perl, PHP, Linux, REST APIs Shell Scripting, Java Script, Scripting an Automation, Networking (QoS, R&S ),Network protocols:TCP, UDP, BGP, OSPF, VTP, STP, Clustering, Load balancing, Disaster recovery, Resiliency Trusted Customer advisor on Web/AI based products Designed, implemented, and maintained scalable, reliable infrastructure in cloud and on-prem environments. Ensured high availability and performance of critical services through effective monitoring, alerting, and incident response strategies. Automated operational tasks to reduce toil using scripts and configuration management tools. Participated in leading incident management and postmortem reviews.Databases: Oracle ( PL/SQL ), MySQL, MS SQLUC / Contact center /UCaaS/CCaaS Skills: Zoom Phone & Video, Zoom/ Avaya/ TalkDesk Contact center, CUCM, Cisco Unity connection, VOIP, Cisco CMR (Hybrid and Cloud), Cisco Spark/WebEx (On-Prem, cloud, Hybrid), VMWare ESXi, CIMC, UCS Gateways (SIP, H323, MGCP), CUBE, VG224 TP Conductor, TMS, Microsoft Skype/Teams, LDAP, Cisco Unified Attendant console(CUEAC)Jabber IM & Presence, End Points (IX, SX, MX, Jabber etc.),VBrick rev (Live events, recording, DME, Encoders), Cisco Meeting Server, WebRTC integration, Prime collaboration deployment, Expressway(VCS E and VCS C), SIP, H323, MGCP, Cisco Paging (InformaCast), A/V Global eventsIP/Analog Endpoints: Poly, Yealink, Cisco, AudioCodes, Avaya, Grandstream, Algo & Cyberdata Paging systems, InformacastCCIE Collaboration (Written)Polycom Certified Video EngineerSecurity: Cisco White and Green Ninja beltPlease scroll down to see kind recommendations from customers and peers

Experience

1. Principal Technical Marketing Engineer Product Specialist

   Zscaler

   May 2025 — Present · San Jose, CA, US

   Cloud Browser Isolation / Zero Trust Browser Product management team

Education

• SERMHSS

  Jr High School, Junior High/Intermediate/Middle School Education and Teaching

• Polycom

  Polycom Certified Video Engineer

• Vbrick University

  Vbrick Rev (Recording and streaming solution) certified

• Banaras Hindu University

  Bsc and Msc (Comp Sc), Computer Scienece

  1995 — 2000

• Texas McCombs School of Business

  Post graduate program in AI/ML: Business Aplications, Artificial Intelligence, Machine Learning, Business Applications

• St John's Marhauli Varanasi

  Intermediate (Class XII), High School/Secondary Diplomas and Certificates

  1991 — 1993

Skills

• Linux
• Telepresence
• Cloud Video
• Intercompany Video
• Integration
• Video
• Perl
• Puppet
• Communication
• Infrastructure
• Internet Protocol (Ip)
• Voip
• Virtualization
• Session Initiation Protocol (Sip)
• Immersive Telepresence
• Security
• Enterprise Architecture
• Video Conferencing
• Personal Desktop Telepresence
• Devops
• Qos
• Ip
• Cisco Jabber Video
• System Administration
• Management
• Unix
• Voice Over Ip (Voip)
• Software Development Life Cycle (Sdlc)
• Unified Communications
• Network Architecture
• Software Development
• Python
• Tandberg
• H.323
• Mobility
• Cisco Systems Products
• Operating Systems
• Solution Architecture
• Networking
• Cisco Technologies