Sachin Wadhwani

About Sachin Wadhwani

Some possible summaries are:With a Business degree from ipvn and over 5 years of customer support experience, I have developed strong communication, CRM, and problem-solving skills that allow me to provide excellent service and support to customers across various platforms and technologies. At Annova Solutions, I was a Senior Customer Service Representative, where I handled complex customer inquiries, escalated issues, and feedback, and contributed to improving customer satisfaction and retention rates. I am passionate about delivering the best solutions possible and enhancing customer loyalty and trust.I am a customer support specialist with a Business degree from ipvn and a proven track record of providing high-quality service and support to customers. I have strong communication, CRM, and problem-solving skills that enable me to handle diverse customer needs, resolve issues, and ensure customer satisfaction. As a Senior Customer Service Representative at Annova Solutions, I dealt with complex customer inquiries, escalated issues, and feedback, and helped improve customer retention and loyalty. I am motivated by finding the best solutions possible and building customer relationships.As a customer support specialist with a Business degree from ipvn, I have gained over 5 years of experience in delivering excellent service and support to customers on various platforms and technologies. I have strong communication, CRM, and problem-solving skills that help me deal with customer inquiries, issues, and feedback effectively and efficiently. At Annova Solutions, I was a Senior Customer Service Representative, where I managed complex customer cases, escalated issues, and feedback, and supported customer satisfaction and retention initiatives. I am driven by providing the best solutions possible and fostering customer trust and loyalty.

Experience

1. Senior Customer Service Representative

   Amazon

   May 2024 — Present · IN

   As a Senior Customer Support Executive at Amazon, the role involves handling complex customer queries and escalations with a focus on providing quick, accurate, and empathetic resolutions across various channels such as phone and chat. The position requires mentoring junior team members, sharing best practices, and ensuring adherence to quality and performance metrics like CSAT and AHT. It also includes identifying process gaps, contributing to service improvement initiatives, staying updated on product and policy changes, and maintaining detailed documentation of interactions. The role demands strong problem-solving skills, professionalism, and a commitment to delivering a world-class customer experience.

Education

• Ipvn

  Business/Commerce, General

  2009 — 2014