Sachin Tupe
Customer Success | Data Modernization |Infrastructure Management Automation | Virtualization, Storage, SAN | Business Process | Program Management | Artificial intelligence (AI) | Generative AI
- Role
- Director of Customer Success and Support at Hitachi Vantara
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sachin Tupe
Dynamic IT Professional with 20+ Years of Expertise in Service Delivery and Management**With over 20 years of extensive experience in Service Delivery, Solution Management, Customer Success Management, and Project Management. I bring a comprehensive skill set that includes Partner and Vendor Management, Team Leadership, and P&L Management. My background is characterized by effective communication and interpersonal skills, strong analytical capabilities, and adept negotiation techniques that empower me to collaborate seamlessly with Service Providers, Suppliers, and Partners to align services with organizational needs.I possess a demonstrated ability to develop innovative solutions that address customer requirements while fostering strong relationships at the executive level to meet and exceed quality service standards. My expertise in resolving service-related critical issues has proven vital in maintaining high customer satisfaction.As a leader, I excel in people management, guiding large teams to ensure employee engagement and satisfaction while optimizing resource allocation and utilization. My technical acumen encompasses Data Analytics, Storage Platforms, Storage Management, Managed Services, System Integration, and Data Center operations.I am committed to driving operational excellence and building robust interdepartmental relationships, with a proven track record of consistently meeting or surpassing revenue targets.
Experience
Director of Customer Success and Support
Apr 2023 — Present · Mumbai, IN
Education
Mumbai University Mumbai
Bachelor of Sciense, Maths
1999 — 2002
ICFAI University
Master of Business Administration - MBA, Information Technology
2016 — 2018
Indian Institute of Technology, Delhi
Executive Management Programme, Strategic Management
D.S. High School
Secondary School Certificate, High School/Secondary Certificate Programs
1991 — 1997
Singapore Management University
Executive Programme in Digital Leadership, Digital Leadership
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