Sachin Subhash Bhandare

Senior Analyst @Bank of America

Hyderabad, IN

Working with an IT Infrastructure and Application Support Team.• As a Subject Matter Expert; I administer, coordinate and share knowledge of the process with the Service Desk team.• Managing the Knowledge Base Database and update documents continuously into it, to have the process documents and updated.• Key member of the Enterprise Shared Services Group supporting several financial applications.• Managing a team on Finance domain Application (BFSI). Analyzing the bugs in application and provide support and contact the other team for further investigation.• Analyze application errors and troubleshoot the issues.• Established the team; gained hands on experience working in all sub-groups of the Enterprise Shared Services Groups namely - Helpdesk Services, Monitoring Services and Release Management.• Rendering application support for in-house and vendor applications, resolving customer user queries expeditiously. • Providing support to a user base in excess of across the globe with standardized ITIL processes; used MAXIMO ticketing tool.• Generating a weekly status report for the respective application owner; the status report details any specific trends/issues and number of queries received from the business users.• Conducting training sessions (remotely / classroom setting) for users; involved in preparing training material.• Made customers aware of SharePoint capabilities. • Enhancing customer service and support; evaluated business needs and recommended solutions.• Coordinating activities between business users, DBA’s and other technical staff. • Involved in deployment and decommissioning of application activities throughout the organization.• Providing data warehouse support to the global user base. Tools Used for Support Functions: UniCenter, BMC Remedy User, MAXIMO Ticketing, SDLC for Release & Deployment Management, SiteScope Alerts Monitoring Tool for monitoring Servers and Application based feeds.

Bhopal School of Social Science

Bachelor of Business Administration - BBA, Management, Maths

Southern New Hampshire University

Master of Science - MS, Computer Science