Sachin Srivastva
Senior Manager (Cluster Head) at HCL TECHNOLOGIES F&A Domain Expert | Shared Services | BFSI |Transformation | KYC/AML | FP&A l Stakeholder engagement specialist | BPM Valid US visa B1/B2
- Role
- Senior Service Delivery Manager at HCLTech
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Senior Service Delivery Manager
Mar 2019 — Present · Noida, IN
Managing service delivery for Banking & F&A projects. • Plan, manage & communicate (meetings, team & client sync) the progress (KPIs), achieving milestones & maintaining momentum of the project• Primary point of contact among the client, Internal stakeholders • Dashboard reporting, conceiving roadmap with clients & tech stakeholders• Risk & issue management, proactively identify risks early, taking ownership and collaborating with the team to mitigate them• Ensured Service Support and Service Delivery processes are in place to meet business requirements• Manage resources, time, scope, & budget on multiple projects by creating and maintaining detailed project plans• Develop new team skills via trainings, cross functionality, mentoring & buddy support• Identify opportunities to offer ops efficiency and transformation benefits
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