Sachin Singh

About Sachin Singh

With a Bachelor’s degree in Electrical Engineering from Maharana Pratap Group of Institutions, I currently serve as a Tier 3 Technical Support Expert at Cognyte. My expertise lies in product support, ticketing systems, and root cause analysis (RCA). Over the course of my career, I have developed a strong foundation in application deployment, monitoring, and troubleshooting, working with technologies like Kubernetes, Docker, Big data, Greenplum, Kafka, Sybase, Prometheus, Grafana, ETL and Application. At Cognyte, I contribute to resolving customer-reported issues, creating change request documents, and ensuring seamless application performance through proactive monitoring and health checks. By collaborating with cross-functional teams, I strive to enhance service reliability and implement process improvements. My goal is to apply my technical expertise and problem-solving skills to foster innovation and ensure operational excellence within the organization.

Experience

1. Tier 3 Technical Support Expert

   Cognyte

   Oct 2023 — Present · Gurgaon, IN

   Providing backend Support to global customers for Cyber Intelligent tools i.e. Evidence, decoding, recording, Health monitor and user interface application. • Deep analysis of Software Architecture • Finding the flaws in Software Architecture. • End to end architect flow testing. • Impact analysis and advice to preventive maintenance guideline to avoid unfavorable situation. • Application and DB troubleshooting through remote access, phone call and logs. • Provide route cause analysis (RCA) to customer. • Identify new bugs in design and inform PDD team • Provide Support to Pre- Sales team to build new platform for technical demos. • Provide Support to Pre- Sales team while designing solution flow. • Single point of contact for GUI, GIS and HM issues. • Configuration changes according to change request (CR). • Provide support for ETL issues for DB • Providing support to Application, DB, Windows to customer by analyzing logs • Back office support (BOS) for new installation or upgradation at customer site. • Troubleshooting of escalated issues in timely manner. • Involving the patch and plugins up gradation activity • Perform QA testing on new developed setups and check full architecture flow before delivering to customer. • Ensure SLA compliance and compliance to Org Processes and training requirements • Identify Early Warning Alerts proactively • Active participation in daily standup meetings, project status meetings as well as retrospective meetings • Implementation of the test process to ensure the quality of the deliverables.

Education

• Maharana Pratap Group of Institutions

  Bachelor's degree, Electrical Engineering

  2013 — 2017