Sachin Singh

About Sachin Singh

Core Competencies:• Creating awareness for driving projects and process improvement strategy & methodology, ensuring maximum operational efficiency.• Over 14+ years of experience, with 9+ years of experience in managing end to end WFM fragment.• Generating, maintaining, reporting & analyzing various daily, weekly and monthly MIS reports.• Expertise in manpower management, sales management and time management.• Proficiency in Administration tackling human resource and other related issues.• Decisive leader and mentor, able to build teams cohesion inspire and empower.• Proven ability to work creatively and analytically in a problem-solving environment with different metrics e.g: Line Adherence, Compliance, Service level, ASA, Back Office and Chat Business• Efficient communicator with excellent leadership, team building, organizational and motivational skills.• A result oriented individual with an analytical mindset capable of delivering timely and desired results even in most challenging situations.

Experience

1. Assistant Manager

   Tata Consultancy Services

   Jun 2022 — Present · Pune, IN

   Identifying any anomalies in the account and proposing a plan of action to address them.• In order to meet the Client/Process’s SLA requirements, ensured to adhere the parameters closely.• Communicating with stakeholders to ensure that all parties involved have the necessary informationand are on the same page. This includes regular meetings, email correspondence, or phone calls to discuss progress, ask questions, and clarify any uncertainties. This helped to ensure the responsibilities are aligned with stakeholder’s expectations and any issues are addressed in timely manner. It also provides an opportunity to identify any new requirements or changes in scope.• Effective and proactive communication with the stakeholders, this lead to successful and positive working relationship.• Closely monitoring long term and mid-term planning to meet the account revenue goals, this involves analysing various planning levers, such as volume/AHT/Shrinkage/Attrition/Hiring & Training throughput.• As a manager essentially provided timely and accurate inputs backed by analysis as and when needed, by staying up to date with current operational trends and issues to identify key areas for improvement.• Responsible for overseeing the planning and MIS team, encouraging team members to adopt a continuous improvement mind-set, providing ongoing support to operational success.• I am responsible for managing client interactions related to Weekly/Monthly/Quarterly reviews, ensured that the review process is smooth and effective.• I am responsible for taking care of hiring calendar, liaising with recruitment team ensuring workforce needs are met, ensure proper head count requisitions and re-allocation of the resources.• Developed and implemented reports to enhance compliance and efficiency.• Responsible for validating the reports published by team.• Compiling, drafting and creating monthly review deck.

Education

• Swami Vivekananda Subharti University, Meerut

  Bachelor of Arts - BA

• Maharashtra state board of technical institute

  Diploma