Sachin Sharma

About Sachin Sharma

As a dispute analyst, the agent takes charge of resolving customer complaints, disputes, and chargebacks, as well as identifying and managing the risk factors that lead to them.• Dealing with billing issues, damaged goods, missing shipments, processing errors and other common problems.• Worked in partnership with issuing banks and management to ensure proper and correct codes are used.• Processed Visa and Star station chargebacks, representment, pre-arbitration and compliance.• Check compelling evidence provide by acquirers and take appropriate action.• Processed debits and credits to customer account as well as merchant banks.• Researched customer disputes and solved them.• Involving in deep transaction monitoring on debit/credit card to find out the suspicious activity in bank account.• Enhanced due diligence member account activity and accordingly taking decision for their dispute.• Analyzing abnormal activities in bank account such as high dollar unauthorized transactions, abnormal spending patterns etc.• Doing audits for team cases & peer span.• Handling queue and checking queue of team members.• Handling Team activity and managing the team in absence of the FLM.• Preparing EOD reports.• Manage large volumes of incoming cases and executed decisions under pressure of tight deadlines andregulatory time frames.• Conducted efficient follow-ups to ensure tasks and cases are closed in a timely manner.• Highlighting and reporting any issues to Quality Control and managers providing feedbacks to analysts and identifying root cause analysis of errors.

Experience

1. Know your Client Analyst

   德意志银行

   May 2025 — Present · Jaipur, IN

Education

• Samrat Ashok Technological Institute

  Bachelor of Engineering - BE

  2016 — 2020