Sachin Rajyaguru

System Engineer (Frontend & React Native Developer) Microsoft Azure Itil @Tata Consultancy Services

Bengaluru, IN

Managed the end-to-end incident management lifecycle, from logging and categorization to resolution and closure, ensuring minimal disruption to business operations- Executed ITIL-compliant change management processes, including assessing, planning, and deploying standard and emergency changes to maintain system stability- Reduced recurring incidents time by ~25%, through conducting root cause analysis and implementing proactive problem records, leading to improved system reliability- Utilized Microsoft Azure for debugging and monitoring of cloud-hosted applications and infrastructure, proactively resolving issues and ensuring high availability- Executed SQL queries to generate data-driven reports, providing critical solutions and insights to clients- Diagnosed and resolved technical issues across both mobile and web applications, ensuring optimal performance and user experience- Collaborated directly with clients to understand their requirements and provide timely, effective solutions to their technical queries.

Gujarat Technological University, Ahmedbabd

Master of Computer Applications - MCA

Saurashtra University

BCA - Bachelor of Computer Application