Sachin Mathew

About Sachin Mathew

Around 4 Years of experience including expertise in implementing end- to-end Service Catalog, Incident Management, Problem Management, Change Management. Working in different Service Now implementations handling multiple clients at the same time.Experience gathering and documenting requirements from Client / Business. Written Script Includes and invoked them in Business rules and Client scripts and Workflows.Created and managed SLA definitions for different Service Groups.Customization of the forms and lists.Generating reports and creation of Dashboard.Involved in Upgrade and Cloning activities.Used Update sets for moving group of customizations from one instance to another using SCRUM methodology for the development and for defect tracking.Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users, data management and any adverse impact for production move is avoided.Worked on designing of Service Portal – Widgets and Pages Implementation of Client Script, Business Rule, Glide operations, Assignment Rules, UI Actions and Policies, Access Controls and Catalog Items.Partners with Support team. Participates in team meetings, provides guidance, identifies issues and helps guide the team toward resolutions.

Experience

1. Senior Consultant

   EY

   Jun 2025 — Present · Chennai, IN

   Agentic AI, Now Assist Skill, Document Intelligence.

Education

• Loyola College

  BCA - Bachelor of Computer Application, Games

  2017 — 2020