Sachin Kumar
LEADING CUSTOMER SUCCESS | SERVICE ASSURANCE | OPERATIONAL EXCELLENCE at Vodafone Idea Limited
- Role
- Deputy General Manager (Regional Service Lead) at Vodafone Idea Limited
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Sachin Kumar
Certified in PRINCE2, ITIL-Service Operations and CCNA, I am distinguished as a high…
Experience
Deputy General Manager (Regional Service Lead)
Jan 2013 — Present · New Delhi, IN
As Regional LEAD Service Assurance, my leading responsibilities focus on supervising the team of Service Managers supporting various business segments viz. Large Strategic Accounts, SME, Govt. and more as well as improving the organizational brand value by optimizing business performance, thereby maximizing profitability and customer service. I am Responsible for monitoring and managing incidents, customer escalations, Creating account health dashboards, Inventory and Billing Reconciliations, day-to-day monitoring of involuntary and voluntary churn control activities, Team KPI, SLA management, CSAT scores, network audits, continual service plan and Face, Network Discovery and product workshop to ensure customer delight and revenue protection.Achievements:– Drove ITIL Process to ensure efficient Service Management, Escalation Management, Asset Management, Risk Management, Scope Change Management, and Release Level Management. – Strategically spearheaded Lifecycle management for Enterprise Fixed Line Customers – Portfolio 75oMn INR– Ensured the service operations maximizes business productivity as per agreed service improvement plans & business goals.
Education
Hemwati Nandan Bahuguna Garhwal University
MSC
2001 — 2003
Hemwati Nandan Bahuguna Garhwal University
Bachelor's degree
1998 — 2001
Skills
- Multiprotocol Label Switching (Mpls)
- Managed Services
- Operations Management
- Ofc
- Gsm
- Customer Service
- Ccna
- Wan
- Cisco Technologies
- Network Design
- Project Management
- Mpls
- Management
- Vpn
- Service Delivery
- Computer Network Operations
- Testing
- Change Management
- Switches
- Itil
- Dwdm
- Network Administration
- Sdh
- Service Assurance
- Ip
- Wireless
- Vendor Management
- Routing
- Networking
- Internet Protocol (Ip)
- Technical Support
- Telecommunications
- Team Management
- Sales Management
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