Sachin Kumar
Quality Manager ||Lean Six Sigma certified
- Role
- Quality Manager at Dentalkart
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sachin Kumar
With nearly 8 years of startup experience, I’ve had the opportunity to work across…
Experience
Quality Manager
Apr 2023 — Present · Delhi, IN
Implement deployment quality strategy for the assigned accounts• Provide inputs in the development of a strategy for the assignedaccounts while considering the quality standards, client expectations,quality, and monitoring mechanisms• Review and reallocate the priorities to align with the overallstrategy of the line of business / business unit• Quality control and Customer satisfaction• Support the completion of the Annual Customer Satisfaction survey by ensuring the survey completion by the account customers, and representatives for various projects within the account.• Ensure completion of survey and address any queries in a timely manner.• Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads• Drive the account wise tracking of action planning identified for sustained CSAT in various projects.• Drive the Quarterly pulse survey for selected accounts or projectsfor periodic check-ins.• Support the Account Leadership teams for tracking and managingclient escalation for closure.• Early Warnings and Business partnership• Drive the implementation of mechanisms for preventing clientescalations / dis-satisfactions by creating an early warning system inDigiQ covering aspects like delivery quality, delivery schedule,resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones.processes are followed the projects within the accounts.• Drive the upskilling of delivery teams on quality management tools,knowledge management and create mechanisms for sharing of best practices.• Support the collection of metrics on the performance/health of process and regular publishing of compliance and metrics dashboards.
Education
Delhi University
B.com, Business/Commerce, General
2012 — 2015
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