Sachin Kshirsagar

About Sachin Kshirsagar

22+ Years of reach experience in Setting Business for Start-Ups and Running HR Operations, specially into Staffing and Recruitment. Leading MSP (Master Service Provider) Project Pan India for couple of the Gaints E-com Clients with the strength of workforce across India.Being One of the key pillar of Organisations responsible for Pan India Organisational Growth. As a head Payroll-Compliance responsible for Error-free and effective processing on month on month basis. Proven performance in Payroll-Compliance function by acquiring transitions. Successfully set-up of Pan India, automated Staffing Operations in couple of Start up Organization. Instrumental in Transition of + associates under MSP Project (Master Service Provider) and Vendor Management. Leading Team of 25+ member including 2 VP, Sr. Manager, TL and Process Executive managing Pan India Headcount.

Experience

1. Manager

   ZingHR

   Aug 2024 — Present · IN

   Strategic Business Partner to Senior Management in Supporting Corporate Growth by implementing effective HRMS - Payroll Modules and Supporting Clients.Heading team of 7 members managing Payroll Support for 150+ key clients. Being an escalation point ensuring that things did not go haywire by constantly being in touch with the Support and implementation team for solutions.Managing the product configuration, Specially on Payroll related Modules and working closely with Tech Team and Support team to ensure a seamless delivery within the guidelines and the timelinesIdentify the loopholes concerning compliance for both client and organization. Arranging training on Payroll compliances, Investment Verification, Taxation, ETDs filling, etc for both Internal team and Client SPOCs.Ensuring the CHURN rate is kept at a minimum by working on different strategies and connecting with the client on scheduled calls to ensure the connectivity and enhance usage of the product by the client over the period of time and improve the customer experience and satisfaction levels.Successfully retained few of key clients by improving communication level and proactively identifying issues and coordinating with the internal tech team to remediate issues. Identify areas for improvement in product and processes.Ensuring payment receipt is within agreed timelines and upselling newer features, customizations and configurations.Continuously measure and monitor operational metrics of customer health.Ensuring timely Demo and training to client SPOCs to enhance usage of the product by the client over the period of time.