Sachin Kaushik
Technical Architect | Solution Consultant | Genesys Pure Cloud | Senior Manager | Cisco Contact Center (UCCE + UC) Expert | Call Recording Solutions(Calabrio and Verint) expert
- Role
- Senior Manager Solution Architect at HCLTech
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sachin Kaushik
With 14 years of extensive experience in the contact center industry, I have honed my…
Experience
Senior Manager Solution Architect
Aug 2022 — Present
Leading the entire team of 20+ members including Design, Implementation, and support engineers.• Working with clients, SDM and end clients to provide feasible and optimal solutions. • Recently migrated a large Denmark based company’s CC from their legacy Cisco UCCE system to Genesys Cloud.• Designing and consulting (presales) the technical requirement for multiple projects.• Delivering training for Genesys cloud as HCL trainer to on-shore and off-shore business.• Being Technical Escalation point of contact for collaboration domain for post Sales engineers.• Assist sales account managers with project management for complex presales engagement.• Designing and deploying call flows on basis of customer requirement
Education
SDM
Master of Computer Applications (M.C.A.)
2008 — 2010
Skills
- Active Directory
- Unix
- Windows Server
- Ccna
- Sql
- Solution Architecture
- Servers
- Itil
- IT Service Management
- Cvp
- Unified Communications
- Cucm
- Sip Trunking
- Pre-Sales
- Oracle
- Cisco Certified
- Cisco Call Manager
- Ipt
- Microsoft Sql Server
- Ucce
- Data Center
- Cisco Technologies
- Gateway
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