Sachin Kakkar
IT Service Delivery | IT Program Management | IT Project Management | IT Service Management | Service Assurance | IT Operations | ITIL | Infrastructure Management |
- Role
- Information Technology Service Delivery Manager at DXC Technology
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sachin Kakkar
Seasoned IT Service Management leader with 19+ years of experience in Service Delivery, Client Services, Program/Project Management, ITIL, and Delivery Excellence across global industries. Proven ability to integrate People, Process, and Technology for outcome-driven solutions.• Expertise in Incident, Change, Problem, Configuration, Capacity, SLA & Availability Management• Strong background in Service Assurance, PMO, Transition, Finance & Escalation Management• Skilled in Global Network Services, Operational Governance, and End-to-End Project Transitions• Effective communicator and negotiator with a track record of delivering results under challenging circumstances• Hands-on experience in Automation, Analytics, RPA, Power BI, and Cost OptimizationCurrently serving as Manager – Network Service Assurance, Global Network Services at DXC Technology. Seeking leadership roles in Service Delivery Management, Service Management, Project Management, and Network Transformation.
Experience
Information Technology Service Delivery Manager
Oct 2025 — Present
Education
Kurukshetra University
Bachelor of Arts - BA
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