Sachin Jadhav
Assistant Vice President IT ( Contact Center) at AXIS BANK
- Role
- Assistant Vice President at Axis Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sachin Jadhav
Managing Voice Operations and Projects for entire Contact Center
Experience
Assistant Vice President
Mar 2019 — Present · Mumbai, IN
Working as a Contact Center Lead managing Operations and Projects at AXIS Bank/ customer success.Managing Technologies like AVAYA/Verint and Dialer solutions and CRM integration.Responsible for Budgeting of New Projects and AMCs renewalResponsible for Vendor Management/Escalations and managed various Stakeholder across Bank.Managing business requirements and understand end to end ProjectManaged Voice Bot/call steering Project end to endResponsible for Audit Management and Compliance.Knowledge on Voip/H.323/SIP/Bot technology and understanding on backup technology require for Contact CenterManaging team of 10 people and engaged in Performance Appraisal and HR related process.
Education
ST Michael High School Mumbai
Engineer's Degree, Computer Systems Networking and Telecommunications
1985 — 1997
Mumbai University Mumbai
Bachelor of Engineering - BE, Telecommunications Engineering
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