Sachin Jadhav
Accomplished executive with 25+ years of experience developing customer centric products and platforms and leading large global programs driving revenue growth and improve productivity.
- Role
- Director, Head of Servicing Product Technology at Barclays
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Sachin Jadhav
With over 25 years of experience as a strategic thought leader at the intersection of technology, operations, and finance, I bring a remarkable track record of leading results driven enterprise digital product and platform development and management in the Financial Services sector. I’m passionate about delivering transformative digital products and services that elevate customer experience, drive operational excellence, and deliver measurable business impact.Currently serving as Director of Servicing Products Technology at Barclays US Consumer Bank, I lead large-scale modernization and transformation initiatives across payments, rewards, transactions, and account platforms. From launching a credit card platform modernization program that yielded $46 millions in technology cost saves to driving $15.5M in annual operations cost savings and a 27% boost in digital adoption, I’ve consistently led high-impact programs that scale innovation and improve compliance, customer satisfaction, and operational efficiency.My career spans leadership roles at Barclays and American Express, where I built and led global teams across product development, digital payments, customer engagement, and data-driven operations. Whether delivering a seamless Buy Now, Pay Later experience or co-developing a procure-to-pay platform that onboarded 100+ clients in under a year, I bring a deep understanding of customer needs and the ability to translate them into scalable, tech-enabled solutions.I’m certified in SAFe Agile, Design Thinking, and Six Sigma, and have led globally distributed teams of over 100+ professionals. I thrive on complexity, transformation, and building the connective tissue between people, platforms, and purpose.
Experience
Director, Head of Servicing Product Technology
Nov 2022 — Present · New York, NY, US
Directed the launch of multiple digital products, achieving $15.5M in annual operational cost savings. • Enhanced mobile and web payment experiences, resulting in a 4.3/5 customer satisfaction rating. • Spearheaded the development of a Buy Now, Pay Later solution, generating $21M in the first year.
Education
Institue of Management Technology, New Delhi, India
Master of Business Administration (MBA), Finance and Marketing
1998 — 2000
Skills
- IT Enabled Business Transformation
- Customer Relationship Management (Crm)
- Management
- Business Process Improvement
- Finance
- Product Development
- Large Scale Technology Project Management
- Management Information Systems (Mis)
- Vendor Management
- Product Management
- Change Management
- Strategy
- Fintech
- IT Financial Management
- Leadership
- Business Process Re-Engineering
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