Sachin Gedam

About Sachin Gedam

Experienced in contracting Salesforce CPQ, Contract management (Telecommunication products Contracts and deals.), operations, fraud prevention, insurance and transaction processing with a proven ability to resolve issues and optimize processes. Skilled in handling customer complaints, creating reports, and ensuring contract compliance. Proficient in fraud detection, risk management, and preparing reports for the banking and insurance sector. Adept at processing payments, collaborating with compliance, and completing KYC onboarding. With a B.Sc. in IT and proficiency in Microsoft Office, Excel, and data analysis. My ability to multitask, work under pressure, and lead projects will contribute to driving business growth and success. I am working at Valueonshre as Contract Specialist for contracting and pricing operations. I am committed to maintaining strong work ethics and continuously expanding my knowledge and skills.

Experience

1. Senior Associate (at & t Sales Support & O2c)

   Valueonshore ('VOS') Advisors

   Jun 2023 — Present

   Manage complete sales support and order lifecycle for global enterprise clients including Microsoft, Google, IBM, and Kyndryl. Collaborate with sales, pricing, contracting, and delivery teams to ensure accurate order creation, validation, and fulfillment. Utilize Salesforce, ROME, INSTAR, ICORE, IGLOO, EFMS and other AT & T systems to manage orders and ensure operational accuracy. Draft, validate, and process customer contracts ensuring compliance with legal and commercial standards. Coordinate with customers to ensure contract terms, pricing, and delivery requirements are accurately met. Handle billing governance by validating charges, identifying discrepancies, and initiating corrective actions. Act as primary SPOC for escalations throughout sales and order processing stages. Track orders proactively, mitigate risks, and escalate issues impacting SLA commitments.

Education

• Nagpur University

  Bachelor Of Information Technology, Information Technology

  2010 — 2013

• Nagpur University

  Bachelor of Science, Information Technology

Skills

• Call Centers
• Sql
• Management
• English
• Retail
• Databases
• Microsoft Word
• Team Leadership
• Project Management
• Process Improvement
• Leadership
• Strategic Planning
• Customer Service
• Visual Basic
• Payroll
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Sales
• Research
• Team Management
• Customer Satisfaction
• Training
• Time Management
• Business Strategy
• Business Analysis